GENERAL INFORMATION
www.kinraden.com is owned and operated by KINRADEN ApS. registered in Denmark.
KINRADEN
Store Strandstræde 20, 1st floor
1255 Copenhagen K
Denmark
VAT NO. DK-36550414
Tel.: (+45) 5357 9011
Mail: info@kinraden.com
These terms and conditions apply to purchases made on kinraden.com
PAYMENT
We accept all major credit cards, such as Visa, Mastercard, Dankort, Maestro, JCB, American Express and Diners Club. We also accept payment methods like Apple Pay, MobilePay and PayPal.
When you have placed an order, we will send you an order confirmation by email. The purchase amount will be charged from your account, when your order is shipped.
You confirm that the credit/debit card being used is yours or that you have been specifically authorized by the card owner to us it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to KINRADEN, we will not be liable for any delay or non-delivery.
Customers outside the European Union may be charged import duty upon shipping and experience delays in delivery. KINRADEN is not responsible for such additional charges and delays.
We use Bambora to handle payment. www.kinraden.com ensures secure online transactions using existing protocols. Details of card numbers and payment processes are not kept on the www.kinraden.com website, but on the secure site operated by our bank. As far as possible, we take reasonable care to keep details of your order and payment secure.
ORDER CONFIRMATION AND DELIVERY
When you have placed your order on the website, you will receive an email confirming that we have received your order. Unless you cancel your order, acceptance of your order will be completed when we email you to confirm that your parcel has been dispatched.
Your order will normally be dispatched within 3 working days. Delivery time is usually 3-5 working days.
You can follow your order on a link sent to you in the email that confirms that your parcel has been dispatched.
We offer free shipping on purchases above 600 €.
Your parcel will be delivered by DHL GoGreen CO2-neutral shipping. It is fully insured in case of loss or damage on its way to you.
All claims regarding damaged goods must be made immediately and no later than 7 days after arrival of the goods.
RETURN AND EXCHANGE
Should you want to return an item, you must notify us of this via email as soon as possible and no later than 14 days after receiving your order. The item you wish to return must show no sign of usage, in its original packaging and including proof of purchase.
Custom made or fitted items cannot be returned.
You will bear the cost of returning the goods, and we recommend that you insure your return parcel. We do not accept packages sent COD (Cash on delivery).
How to return an item:
1. Send us an email on info@kinraden.com stating your order number and the items you wish to return.
2. Wrap your parcel securely to avoid damage during shipping. Please send, including proof of purchase, to
KINRADEN
Store Strandstræde 20, 1st floor
1255 Copenhagen K
Denmark
3. Your refund will be credited directly to your original method of payment. You will receive an email from us confirming that your purchase has been refunded.
RIGHT TO COMPLAIN
If you wish to complain about an item purchased from us, please contact our customer service on info@kinraden.com
You may also complain via the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, Denmark, or online via www.forbrug.dk
If you are a consumer living in another EU country, you may also use the European Commission online complaints register using the following link: http://ec-europa.eu/odr. When submitting the complaint, you must state our email address info@kinraden.com.
PRIVACY POLICY
See our privacy policy.
COOKIES
The www.kinraden.com website uses cookies to collect information about all visits in order to improve user experience, evaluate site performance and target marketing campaigns. A cookie is a small data file that we place on your computer to keep track of what happens during your visit on our website and to recognize your computer.
A cookie is not a programme and does cannot contain viruses.
GOVERNING LAW AND JURISDICTION
The purchase of items on www.kinraden.com is subject to Danish law. Any disputes till be settled by the Danish courts.