Frequently Asked Questions
Returns
If in need of a return of an item, please contact us at info@kinraden.com or (+45) 5357 9011. We will advise you through the process. We accept returns within 14 days of the purchase date. The returned item must come back in its original packaging with proof of purchase and the item must be in unworn condition.
Please note that KINRADEN does not provide free returns, and any return charges will be incurred by the customer. We recommend considering this policy before initiating a return. If you have any further inquiries regarding our return process, please contact us at info@kinraden.com or (+45) 5357 9011.
In case of a need for an exchange, please contact us at info@kinraden.com or (+45) 5357 9011.
You have the right to return an item within 14 days of the purchase date. The returned item must come back in its original packaging with proof of purchase and the item must be in unworn condition.
Once we receive your returned order at our office, we will promptly initiate the refund process. Please note that it may take 4-5 bank days for the funds to appear back in your account, depending on your bank and location. If you encounter any inconvenience during this process, please contact us at info@kinraden.com or (+45) 5357 9011.
Items bought from our archive/sample sale are non-refundable but can be exchanged for similar items as long as in stock.
Yes, you can return an item purchased through our website at our showroom/boutique. We accept returns within 14 days of the purchase date. The returned item must come back in its original packaging with proof of purchase and the item must be in unworn condition.
Customized jewellery can not be returned, but we are happy to help with alterations.
In need of getting your refund received at another card then used for the order, please contact us at info@kinraden.com or (+45) 5357 9011.
Shipping
We offer free shipping worldwide above 200€. You will be advised of the specific shipping cost at the end of check-out.
Please be aware that KINRADEN does not offer “same-day delivery" services. We strive to deliver your order within 3-5 business days. Rest assured that we prioritize efficient shipping to ensure your items reach you as promptly as possible. Pick-up from our showroom is always available on the same day Monday-Friday, or please go to our stockist page to find your nearest stockist.
You have the option to request a specific shipping date for your order from KINRADEN. Please note that any delays occurring during the shipment process are beyond our control. Should you have any questions or inquiries regarding this matter, please contact us at info@kinraden.com or call us at (+45) 5357 9011.
You can track your order using the tracking number provided in your confirmation email. If you encounter any issues with tracking your item, please contact us at info@kinraden.com or (+45) 5357 9011.
Rerouting of your purchase can be requested through either the currier or through KINRADEN. Please note that any delays occurring during the rerouting of the shipment or denying of the process are beyond our control. Should you have any questions or inquiries regarding this matter, please contact us at info@kinraden.com or call us at (+45) 5357 9011.
Payment
We accept all major credit cards, such as Visa, Mastercard, Dankort, Maestro, JCB, American Express, and Diners Club as well as payment methods like Apple Pay, MobilePay, Klarna, and PayPal.
Your credit card will be charged once your order is packed and prepared for shipment.
Until your order is dispatched from our office you can cancel your order. To cancel an order please contact us at info@kinraden.com or by phone at (+45) 5357 9011.
Claims
When filing a product claim, please send a description of the claim along with a photo attached to info@kinraden.com. We will respond within 24 hours to initiate the claim process.
You can claim an online purchase in our showroom/boutique. We accept claims with the presentation of a receipt or an order confirmation bought through our official website or showroom/boutique.
You can claim your item within a period of up to two years. We adhere to the official Danish Purchase Act and are prepared to either repair or compensate for the claimed product. We accept claims with the presentation of a receipt or an order confirmation bought through our official website or showroom/boutique. If none of the above addresses your inquiry, for further information please contact us at info@kinraden.com or (+45) 5357 9011.
Tax-Free
When purchasing in our showroom tax-free is available for citizens outside the EU, through PIE-VAT. Sign up to use the app here.
Jewellery
Find our ring size-chart here.
If the product you request is not available, please contact us at info@kinraden.com. We can then advise for a customized product or advise on stock availability.
At KINRADEN, we prioritize sustainability by exclusively using recycled materials, including sterling silver and 18k gold, in our creations. We also incorporate eco-friendly Mpingo wood into our designs.
Click here for clean and care advice. If any further questions or concerns appear, please contact us at info@kinraden.com or (+45) 5357 9011.
Click here for clean and care advice. If any further questions or concerns appear, please contact us at info@kinraden.com or (+45) 5357 9011.
Yes, please contact us at info@kinraden.com for advice on customised products.
Yes, please contact us at info@kinraden.com for a quote.
Gift Card
A gift card can be purchased through our website or physically in our showroom/boutique. We offer amounts from 300 DKK - 10.000 DKK on our webshops. If customized amounts need to be offered, please write info@kinraden.com.
You will receive your gift card in the form of a voucher code, useable for our website.
A purchased gift card will be valid for 2 years after the issued date.
Boutique & Showroom
The KINRADEN Showroom and Boutique are open from 9:00 AM to 5:00 PM, Monday to Thursday, and from 9:00 AM to 4:00 PM on Fridays. If you have any questions regarding the opening hours on national holidays, please contact us at info@kinraden.com or at (+45) 5357 9011. However, appointments outside our opening hours are open upon request.
If you want to book an appointment at the KINRADEN showroom, please contact us at info@kinraden.com or at (+45) 5357 9011.
To avail of this option, please select the pick-up service during checkout. Once your order is ready, you will receive a notification informing you that it is ready for pick-up at our showroom. If you have any concerns or questions, please contact us at info@kinraden.com or at (+45) 5357 9011.
Yes, you can purchase jewellery from our showroom with a gift card.