Your order should normally be processed and dispatched within 
3 working days. Delivery time, normally 3-5 working days. 
Follow your order on the link we send you, when the package is shipped. 

 

You are legally entitled, to give us notice, to return your goods, within 2 weeks, from receiving your goods. You pay for the shipping cost on the return. Please notify us by email: customerservice@kinraden.com. The item must be returned with no sign of usage, in original packaging, including proof of purchase to:

KINRADEN ApS
STORE STRANDSTRÆDE 20, 1.sal
DK-1255 KØBENHAVN K
DENMARK

We recommend that you insure the returned goods. 
Refunds will be credited directly to your original method of payment. 
An email will be sent to you confirming that your purchase has been refunded. 
Special orders can not be returned according to: 
https://www.consumereurope.dk/menu/laws/danish-laws/the-danish-consumer-contracts-act/ 
  
In accordance with the Danish consumer contract act: 
“Part 4 - right to cancel - scope of the right to cancel - 18. (1) In the case of distance contracts and off-premises contracts, the consumer may withdraw from the contract (right to cancel) in accordance with the provisions of this part. (2) The provisions of this part do not apply to (i) contracts under section 7(2); (ii) Non-financial services performed if performance of the service has begun with the consumer's prior express consent and acknowledgement that he will lose the right to cancel once the service has been fully performed; (iii) The supply of goods that are made to the consumer's specifications or are clearly personalised; , Items made to measure (special orders) cannot be exchanged or refunded.”